1) If I pay monthly, when will my payment be debited?

We debit monthly membership payments on the first day of each calendar month.

4) How does Priority Pre-ordering work?

If you’re logged in to roughtrade.com, the website will recognise that you’re a member. Certain items will be displayed as only available to members to pre-order, which you will be able to do seamlessly when logged in. We'll alert you when Priority Pre-order releases become available

2) What if my album doesn’t arrive on the first Friday of the month?

We dispatch albums to arrive on the first Friday of each month, but sometimes, depending on mail services or conditions, this may be delayed. If you’ve not received your album by the middle of the following week, please let us know.

5) Can I buy/send gift membership as a physical gift card?

Not yet, but we will have these available to buy online and instore soon

3) Can I exchange an album if I really don’t like it?

We hope everyone gives the recommended album a chance, as favourites often start as the hardest to appreciate. However, if you receive an album as part of your membership that you either don't like, or have already got, then you can return it to us (FAO: Subscription Returns, Rough Trade East, 91 Brick Lane, London, E1 6QL) and exchange it for another of the top ten albums of the month.

Please make sure you include a note with your name, reason for return and which album you'd like to receive in exchange. Please note that albums can only be exchanged, we cannot provide refunds online or instore.

6) Can I cancel my monthly membership at any time, without penalty?

Yes, you can cancel your membership at any time via the account section on roughtrade.com.